Policies & Terms


Refund Policy

If you are not completely satisfied with your purchase, you may return any saleable, physical product within thirty days for a full refund, less shipping and handling.

All returned products must be in the same condition as you received them for the refund to be applied. No bent corners, scuffs on the cover, marks of any kind, or labels.

Returned books must be wrapped and protected with protective packaging.

Any returned books that are not saleable will be returned to you along with an invoice for the return shipping.

We charge a restocking fee for the When Mourning Dawns Support Group Guidebook and A Helper’s Guide to Grief: Presenter’s Kit.

 

Terms of Service

All payments are due upon receipt.

An item may be cancelled up until payment has been processed.

Shipping will be paid for by the buyer in the amount agreed upon at the time of purchase.

Shipping costs to international destinations will be double posted costs.

Prices of our products and services are subject to change without notice.


Privacy Policy

On our site we may collect the following: name, email address, mailing address, and credit card information.

Information is collected from you when you place an order or voluntarily subscribe to a newsletter.

The information collected from you is used to process financial transactions and to send periodic emails, but only if you sign up for them.

We use vulnerability scanning and/or scanning to PCI standards.

We use an SSL certificate.

We use a payment gateway provider.

We use cookies to help remember and process the items in the shopping cart and to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf. It won't affect the user’s experience.

We do not sell, trade, or otherwise transfer Personally Identifiable Information.

We do not include or offer third party products or services on our website.

We have not enabled Google Adwords on our site but we may do so in the future.

According to CalOPPA we agree to the following: users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or at a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes on our Privacy Policy Page.

Users are able to change their personal information by emailing us.

We honor visitors and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

We do not allow third party behavioral tracking.

We do not specifically market to children under 13.

In order to be in line with Fair Information Practices we will notify the users via in site notification.

We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

Relative to the CAN SPAM Act, we collect your email address to send information, respond to inquiries, and/or other requests or questions and to process orders and to send information and updates pertaining to orders. To be accordance with CANSPAM we agree to the following:

We will NOT use false, or misleading subjects or email addresses.

We will include the physical address of our business or site headquarters.

We will monitor third party email marketing services for compliance, if one is used.

We will honor opt-out/unsubscribe requests quickly.vWe will give an 'opt-out' or 'unsubscribe' option.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email.

Our Contact Information:

Willowgreen Inc.
10351 Dawson's Creek Blvd., Suite B
Fort Wayne, IN 46825
orders@willowgreen.com