Discounts are available on books, CDs, and certain other products. Discounts for books are 10 to 99 copies, a 15% discount; 100 to 249 copies, a 20% discount; 250 to 499 copies, a 25% discount; 500 and more copies, larger discounts. Our shopping cart cannot presently handle automated discounts. Please call us at 260.490.2222 for orders of 10 or more books.
Returns are accepted on any product, except electronic products, that are returned within 30 days and packaged carefully for resale (no bent corners, marks, stickers, etc.). A full refund is available except for shipping and handling costs. We charge a restocking fee for the "When Mourning Dawns Guidebook" and "A Helper's Guide to Grief: Presenter's Kit."
Please include your physical address for all United Parcel Service shipments. US Postal Service delivery is often used with packages under 13 ounces in weight or with shipments to Alaska, Hawaii, or international destinations.